Refund policy

AdventureFlex™ Credit Policy

We know plans change—that’s why our policy is designed to protect both your booking and your investment. If you need to cancel, we’ll issue a Flexible Booking Credit good for any future course, clinic, or tour within 12 months. You’ll only pay a small cancellation fee to cover admin and processing costs.

Can’t make your new date? Your booking is fully transferable to a friend or family member at no extra cost. If we’re able to fill your spot with someone from the waitlist, we’ll even offer a refund (minus the same admin fee).

It’s the fairest model in the industry—protecting your purchase, keeping things simple, and letting us keep our trips running smoothly for everyone.

~~~~~~~~~~~~

  • Clinics, Events, and Level 1 Courses: If you cancel 30 days or more before the scheduled start date, you will receive a full refund minus an administrative fee.
  • Level 2+ Courses and Instructional Tours: If you cancel 45 days or more before the scheduled start date, you will receive a full refund minus an administrative fee.
  • International Trips: Deposits for international trips are non-refundable. The balance is due 90 days prior to the trip.We highly recommend purchasing travel insurance that covers medical emergencies, evacuation, and cancellations due to illness or other unforeseen circumstances.
  • Cancellations Within 30 Days (Clinics and Level 1 Courses), 45 Days (Level 2+ and Instructional Tours), or 90 Days (International Trips): 
    • If you cancel within these timeframes, you will receive a Flexible Booking Credit for the amount paid, minus a 20% cancellation fee. This store credit is valid for one year from the date of cancellation and can be used for any future course, clinic, or event.
    • If we are able to fill your spot with a replacement participant, we will issue a refund minus the applicable administrative fee instead of store credit.
    • If a replacement cannot be found, no refund will be issued beyond the store credit.
Administrative Fees:

These fees cover credit card processing costs and administrative time for updating waivers and booking systems.

  • A $50 administrative fee applies to non-overnight courses.
  • A $75 administrative fee applies to overnight courses.
  • A 5% administrative fee applies to international trips.
Courses will run rain or shine.

~~~~~~~

Gear Returns Policy

 

We accept returns on most items, except for custom orders or new kayaks.

  • Unopened Items: Returns are accepted within 30 days of purchase with a valid receipt or proof of purchase. Items must be in their original, unopened packaging.
  • Used Gear and Kayaks: All sales of used gear and kayaks are final and non-refundable.
  • Refund Process: Upon receipt of the returned item, we will inspect it and notify you within a reasonable timeframe whether the return is approved. If approved, we will refund the purchase price to the original payment method.
  • Sale Items: Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.For any questions regarding returns, please contact us at aaron@kayakmaritimes.com.

Force Majeure Statement

Kayak Ontario is committed to providing an exceptional experience for all participants. However, circumstances beyond our reasonable control may occasionally arise that affect our ability to deliver services as planned. These circumstances, referred to as "Force Majeure Events," include but are not limited to:

  • Natural disasters (e.g., hurricanes, floods, earthquakes, or wildfires)
  • Extreme weather conditions deemed unsafe for kayaking activities
  • Government actions, regulations, or restrictions (e.g., travel bans, lockdowns, or emergency measures)
  • Economic disruptions caused by punitive tariffs or sanctions imposed on the Canadian economy leading to unforeseen operational challenges
  • Epidemics, pandemics, or public health emergencies
  • War, civil unrest, or acts of terrorism
  • Labour strikes, transportation disruptions, or utility failures

In the event of a Force Majeure Event, Kayak Ontario reserves the right to cancel, reschedule, or modify planned activities for the safety and well-being of our participants and staff.